McDonald’s is launching a massive corporate overhaul dubbed McDonald’s > NEXT to win back cash-strapped diners and streamline franchise kitchens.
We watched the fast-food giant announce this strategy on Monday at its biennial Worldwide Convention in Las Vegas, aiming directly at a shrinking pool of budget-conscious consumers.
The new plan relies on four main pillars: updated restaurant designs, improved food and drink taste, consumer-led innovation, and elevated customer service.
McDonald’s CEO Chris Kempczinski outlined these goals in a system-wide memo
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